Information about Hybrid Telephone Systems
- Hybrids as the Future of Telephone Systems
- What is a Hybrid Telephone System?
- Benefits of a Hybrid Phone System
- Which Businesses Can Benefit from a Hybrid Phone System?
With the development of telephone system solutions and introducing internet telephony (VoIP), a lot of different combinations of various system functions have occurred, to help businesses use a customized plan, suitable for their operations, without hefty and unnecessary investments.
The merge between analogue, digital, and VoIP phone systems, on- and off-premise systems are known as telephone hybrids. Having a hybrid phone system can be an extremely efficient solution for any business’ communication needs since it is customisable and able to adapt to their specific needs.
This type of solution is based on the three main types of telephone systems and their hosted or on-premise versions:
- Key systems
They are the most basic type of system, operated by a key system unit as a switching device and require manual operation of the phone lines, with a medium capacity for users. Recent developments have enabled key telephone systems to adopt many advanced features, originally allowed by larger PBX’s, making the two systems very similar in functions.
- PBX systems
PBX systems are fully digital and hardware-operated, making them of higher flexibility and feature availability. The system is automated and has a bigger user capacity. PBX’s have both on-premise and hosted versions, which save businesses the time and cost of installation and maintenance of the operating hardware.
- VoIP phone systems
This is the most recent development in the field of telephony, which is entirely Internet based and cost-reducing for companies. It is the most advanced solution and provides the most features, as well as cheap long-distance and international calls, which is a significant benefit for global companies.
Hosted VoIP phone systems are also an option since installation and maintenance of this type of system can be a big investment for a company.
What Is a Hybrid Telephone System?
Hybrid systems are able to combine different functions of all three types of telephony and be customized for optimal flexibility for the business. These systems allow many additional features without the need of installing an analogue device to every new site.
There are two basic types of a hybrid phone system:
- The first type is the combination of a digital solution with an IP one, depending on the specific needs of the business. With introducing the VoIP systems, many companies, which already had a digital PBX system, but wanted to shift to an Internet based one, had to go through all the trouble and high costs of replacing their existing system. This hybrid enables companies to connect to VoIP devices by using their current lines and spare themselves the investment of re-wiring.
- The other type of a hybrid system is where some parts of the system are on-premise and others are off-premise. This is done to combine all the benefits of both types of hosting and take advantage of the services that providers offer to hosted versions of PBX for example.
The hybrid system has many variations regarding combining different features and providers, making it the most flexible choice for businesses out there, that wish to optimize their communication by their own terms.
Hybrid systems are completely adjustable and customizable regarding adding and removing users, which can be a big asset for instance for companies, which have a high season and need more working force.
This function of the system makes it applicable for businesses of any sizes since it can be quickly reconfigured to the changing business environment and growth of the company. The most important part of this function is that making changes with user accounts doesn’t impact IT operations in any way and it is not costly.
Since hybrids can be entirely tailored to business’ needs, they offer company owners, who are not convinced they should resort to VoIP, a managed control option. The control can be kept centralized, while various VoIP features can be used for the company’s benefit.
Hybrid phones are automated and allow synchronization of all data between the central unit and the cloud.
- A cost-efficient option
Hybrid systems protect business owners from unnecessary investments for an all-IP system. VoIP systems are the most advanced, but also of the highest costs for businesses for installation and maintenance.
When an investment for a highly-functional PBX system is made, shifting to a VoIP one can be an unjustified expense, which can be avoided with a hybrid option. The company is able to keep their implemented system that they already paid for, but connect to IP devices where their business needs require.
- Supported devices
Usually, different phone systems support various technology units, such as modems or fax machines. Hybrid systems offer a wider range of supported technology, including call centre applications, analogue and digital devices, IP trunking and cell phone integration.
Hybrid systems are suitable for businesses of all sizes, depending on their specific needs. Companies with a large centralized office and many remote locations, international companies, banks, store chains and many others are potential users of this type of system.
The most important thing to consider before choosing a hybrid system is if and how it will match the business expansion goals. Since often, increased capacity means higher cost, businesses need to evaluate if their finances can keep up with their ambitions.
The provider of the system is also crucial when making the decision. As technology is developing faster every day, providers can differ a lot in innovation levels. Some of them may provide the latest tech-adapted system, while others can offer you a cheaper, outdated version, which wouldn’t be able to perform many useful functions.
Control management and automation of the system is another factor, which makes hybrid systems suitable for a company. They enable centralised control and coordination of the information, which is transferred to the cloud automatically for ease of use.
Hybrid phone systems are possibly the most flexible option, perfect for businesses with specific needs and objectives, or which are hold reservations about making a significant investment in an all-IP system.
If you want to have more information about hybrid phone systems and suppliers, do not hesitate to fill in the form. Market Inspector provides you up to four quotes, totally for free! Our sales team will guide you to find the most suitable hybrid telephone system for your company and needs.