Find the Best PBX Telephone Systems in the UK
You may ask, what is a PBX Phone System? The acronym PBX stands for Private Branch Exchange. A PBX system is a telephone switching system used in businesses that seek to use a local line of communication within the company.
PBX systems are the most widely used telephone systems chosen by small, mid-size, and large scale businesses. It offers a range of options that can fit different requirements depending on their price. These business telephone systems are based on outside lines connected to the Public Switched Telephone Network. This offers a company greater flexibility when they are communicating internally or externally.
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Types of PBX Phone Systems
PBX systems are digital and operate on hardware that can be stored on the company premises or outside the company, and is usually maintained by a third party firm. This system differs from the traditional phone system as they make it easier for companies to create a line to all of its employees. Therefore, there is one main number with extensions for each employee.
PBX phone systems allow the users to also send information to other analogue devices such as fax machines or modems by using 3-4 digit extension codes .
With the continuous rapid change of technology there are four distinguished types of PBX phone systems on the UK market, and each of them has different characteristics:
Traditional PBX System
Traditional phone systems or analogue phone systems are the basic phone systems that require a physical exchange box inside the company. This gives the company full ownership of the hardware.
This type of system requires a higher investment due to the costs of installation, while maintenance and support can be around £600 per annum.
Hosted PBX System
The hosted PBX system offers the same features as the traditional PBX but in a more flexible and efficient way. The hosted PBX is located off-premises and uses the Internet to route the calls. Hosted PBX systems can function over the Public Switchboard Telephone Network, over the Internet or over a combination of the two.
Hosted PBX system typically have lower costs since installing, maintaining and upgrading hardware is made by an external company. Monthly prices start from £25.
IP PBX System
Also known as VoIP PBX, this phone system uses the Internet to transmit calls, and is a solution that is hosted on-premise. VoIP PBX is a combination of the conventional PBX with the advantages of VoIP technology. The IP PBX system connects both the VoIP PBX and traditional phones that have an Internet connection.
The IP-PBX system is also available as an On-Cloud PBX system where the calls are also made with the help of the Internet connection and the cloud system helps back up the data you want to be saved.
This is a suitable solution for companies that have an established network and wiring and also wish to experience the benefits of VoIP technology. Prices range from £600 to £9000.
Hosted IP-PBX System
This is the hosted solution for the VoIP PBX and uses the same flexibility as the IP PBX. The only difference is that, in this case, the software comes as a subscription to a host company instead of owning it.
Hosted IP PBX has the same features as the IP PBX but has lower set-up and maintenance fees. In the UK, the prices for the basic hosted IP PBX start from £6.99 per month.
Comparison Between the Traditional PBX Systems and VoIP PBX
The two main phone systems for businesses are the traditional PBX and the IP PBX. Comparing the two, they each have different features and also different advantages depending on your business needs. The following three key comparing points will give you a better understanding of the two options.
Costs- usually PBX systems have a monthly charge that can fluctuate according to different factors. For example, the number of international calls can increase the cost. But, when it comes to VoIP PBX, costs are lower because it is a system based on an Internet connection and the calls are free no matter where in the world you place the call.
Reliability- the traditional PBX systems are more reliable as they are able to continue working even in an offline mode. They are powered by their own wires and therefore companies can freely communicate without worrying about the stability of their internet connection. On the other hand, VoIP PBX systems only work as long as they are connected to the web
Quality- normal PBX systems are more reliable when it comes to the quality of the call, as they are not affected by fluctuations in Internet speed. Whereas, when it comes to the VoIP PBX system, the Internet must be reliable and have a high speed in order to be certain that phone calls will remain unaffected.
Advantages of PBX Systems
The PBX systems make the process of sharing information easier and more accessible among employees.
Advanced and updated features
PBX systems are in line with the latest technological changes, and have been streamlined to offer a friendly user experience. With the use of the Internet it also makes it more affordable for companies.
These types of phone systems help employees save time switching manually between different phone lines and also improve the customer service.
Lower costs for international calls
In the case of the IP systems where calls are based on Internet, long-distance calls are cheaper and more affordable.
The phone extensions used by PBX systems are also used by employees to connect to other devices inside the company such as fax machines or modems.
With the PBX systems companies can increase the number of users at any time since there are no limitations.
Features and Components
PBX phone systems may vary on their features according to the type, model or provider. In general terms, PBX have the following features and components:
PBX Systems for Your Business
Making the right choice for your business can be challenging. When it comes to choosing the perfect office phone system you may consider factors like costs, space, scalability. Overall, PBX phone systems offer solutions for every situation and provide a communication network that will help your business be more productive and efficient on the communication level.
If you would like to get professional advice and reviews about PBX office telephone systems, please fill out the form. You will receive up to four free non-binding quotes tailored to your company needs.