A Comprehensive Guide on VoIP Providers
VoIP providers present a lot of ways to help companies of all sizes to communicate more easily and efficiently. The capabilities offered by a VoIP system changed the technology tremendously and enables a lot of advanced communications solutions.
Are you currently wasting time and resources on an outdated office phone system? Market Inspector can help you upgrade your current solution to make your processes more efficient and effective.
VoIP providers allow you to place incoming and outgoing calls directly through any possible device like your computer, a VoIP phone, or a regular phone that is connected to a VoIP adapter.
There are a lot of VoIP providers on the UK market, which can make picking the right one a difficult task. That’s why Market Inspector listed the top 13 VoIP Providers in the UK. You can find a comprehensive list of providers, as well as VoIP phone brands on the market:
The providers offering these office telephone systems offer a practical and reliable solution for companies of all sizes. There are a lot of VoIP providers that offer business VoIP systems.
You can receive professional advice about the best VoIP providers and phone brands simply by filling in the free quote form. Our team will assist you with up to four customised quotes. Our service is totally free of charge and non-binding.
How Can a VoIP System Benefit Your Business?
Every business is different, which means that every business has different needs. Choosing the right VoIP provider makes it easier for your company to achieve your business goals. Your employees can work more efficiently and they will achieve more in less time.
There are a lot of benefits when adopting VoIP systems, here are the most important ones:
- A VoIP system doesn’t require any equipment or upfront cost. Get started right away without investing in the most expensive hardware or devices.
- Each employee can have their own virtual extension which can be reached on every connected device.
- VoIP systems gives you flexibility because you can just add a new line for a new employee or remove one.
- VoIP providers allow you to work remotely by using cloud phone systems. You can take calls anytime and anywhere (when there is a good internet connection).
What Are the Best VoIP Providers?
VoIP providers offer a system that is less expensive, compared to traditional business phone systems. Switching to a VoIP phone system will automatically reduce your monthly phone costs. Additionally, VoIP technology can provide your business with bandwidth efficiency. Sounds great, right?
The VoIP providers listed below offer the best VoIP telephone systems available in the UK. Some of the most valuable and useful features and packages are highlighted and presented. The top 13 VoIP providers are listed below, in no particular order.
Vonage offers fully integrated cloud-based communications and calling possibilities with a ‘plug n play’ model, making it a great option for any sized business. The best part about this VoIP provider is that the customer has no contractual obligations. There are also no installation charges, line rental, or upfront costs.
Vonage offers you 24/7 service and Vonage Business tech support.
|Price* per month/per line (taxes and fees included)||£ 17||£ 25||£ 33|
|Limitless calls and SMS|
|Link business number to mobile device through mobile app|
|Team Messaging through VonageFlow|
|Extended automated phone menu|
|Video conferencing||± 100 participants||± 100 participants|
|Record calls whenever required||15 hours/month|
|Make group calls|
|Vonage Visual Voicemail|
*These are the prices for 1 - 4 lines. The more lines you add, the cheaper the price.
This VoIP provider is the world’s oldest communication company that offers unified communications. They already have 250,000 installations all over the world, and offer a range of different and valuable features.
This VoIP provider offers a service that is easy to deploy, install, andmanage. 3CX also provides your company with integrated video conferencing at no charge. Of course, they also make sure that all of your questions and concerns are handled with their advanced customer service.
3CX offers three different plans: Standard, Pro, and Enterprise. The prices are based on the number of simultaneous calls, not the number of users/extensions.
No matter the size of your simultaneous calls, the standard licences are free for the first year.
|Price ( per month/per line)||FREE||£ 4.50||£ 5.50|
|Pick own SIP Trunk|
|Mobility apps compatible on iOS and Android|
|Office 365 integration|
|Web conferencing||25 participants||100 participants||250 participants|
|Call center elements|
|Create standy replica|
|Record and control your calls|
|Customised logo for your IP Phone|
BT is another leading VoIP provider in the UK, and operates in around 180 countries.
BT is a cloud-based phone system that offers flexibility, agility and powerful call-management features. They provide you with personal guidance in order for you to make the best choice.
There are three different cloud-based phone systems offered by BT: BT Cloud Phone, BT Cloud Voice and BT One Phone.
BT Cloud Phone is a plug ‘n’ play VoIP phone provider, which is designed for small businesses.
BT Cloud Voice is managed through an online portal where phones are the only on-site hardware. This signifies that you have lower upfront costs and installation fees.
BT One Phone acts like a mobile but thinks like a phone system. It is one device that switches between your office and mobile networks. You can manage all calls and voicemails on one mobile device.
|Feature||BT Cloud Phone||BT Cloud Voice||BT One Phone|
|Number of users||1 - 9||5 - 250+||5 - 500+|
|Package option||Inclusive and limitless calls||Minutes bundles and limitless UK calls||Choice of limitless voice texts and flexible costs|
|Virtual geographic numbers|
|Installation||Plug & Play||Self install or engineer||Engineer install|
|Options for the future while business grows||Updates automatically, add users easily, system grows together with your business||Updates automatically, add users easily, Cloud-hosted system||Updates automatically, add users easily, Cloud-hosted system|
|Professional support||24/7 helpdesk||Helpdesk on weekdays from 8 am - 6 pm & 24/7 helpdesk option available||24/7 helpdesk|
|Payment||Cost per user plus handset and one-off connection charge||Cost per user plus handset, number rental and one-off connection charge||Cost per user|
Pragma is a VoIP provider that is specialised in unified communications technology. The company is fully focused on Ericsson-LG’s iPECS platform and complementary technologies.
The unified communications platform iPECS aims to help organisations communicate and team up with all of their stakeholders.
This implies that your employees can work efficiently no matter where they are or what device they are on. iPECS UCP offers 2 packages for business: standard and premium.
|Number of users||50||200|
|Instant Messaging, SMS and Note||One to one||One to Many|
|One-to-one video calls|
|Click to call from web brower|
|Manage calls from desktop|
|Audio Conference Manager|
|MS Exchange integration group calls|
|Collaboration by sharing files, programs and applications|
|Record live calls|
|Collaborate on the web|
Mitel is a VoIP provider for businesses of all sizes, offering a unified communications solutions. Mitel focuses entirely on VoIP products and therefore has a wide range of business phone systems.
The primary UK cloud business phone system solutions they offer are Micloud Connect and Micloud Flex. The big difference between the two is their integration and customisation needs.
If your company requires more advanced integration needs, then MiCloud Flex would be the best fit. For more standard basic cloud communication needs, MiCloud Connect would be the better option. Both solutions allow you to work from anywhere.
|MiCloud Connect||MiCloud Flex|
|Small to medium-sized business||Large enterprises|
|Compatible with PC, MAC, iOS and Android||Valuable mobility for smartphones, tablets and softphones|
|Audio and conferencing with web sharing options||Audio and video conferencing|
|Collaborate with teams over different persistent workspaces||Advanced collaboration tools|
|Business SMS||Instant Messaging|
|CRM integration||Solutions for hybrid networks|
|Contact center options||Contact center options|
|IP desk phones||Carry your local number everywhere|
|Built-in VPN||Single number reach|
|Group and individual chats||helpdesk support|
|Softphone and web dialer||Dual mode handoff|
|Multi auto attendant|
|Direct inward dialing|
|Dual mode handoff|
RingCentral is reviewed as the leader in unified communications services. The main product RingCentral offers is called RingCentral Office. This is a cloud-based VoIP system with lots of features including auto-attendants, call forwarding, multiple extensions etc.
RingCentral Office combines phone, video, meetings and messaging in one solution. This VoIP provider is not only easy to set up and manage, but also easy to use.
RingCentral Office offers 4 different packages. You can either choose to pay annually or monthly. If you go for the annual payment, you save up to 33%.
|Price||£ 25||£ 29||£ 37||£ 49.50|
|Limitless phone calls|
|Toll-free or local number|
|Toll-free minutes per month||100||1,000||2,500||10,000|
|Video conferencing||Up to 4 participants||Up to 100 participants||Up to 200 participants|
|Automatic recording of calls|
*These are the prices for 2 - 29 users. The prices are calculated per user per month.
8x8 offers cloud-based communications like customer service tools, video, mobile and unified communications to businesses of all sizes.
8x8 provides its customers with four different X series packages: X2, X3, X5 and X6. The X Series packages listed below are designed for small businesses. There are also packages available for medium and large sized businesses.
|HD Voice quality|
|Record your calls|
|Media storage||1 GB||5 GB||10 GB||10 GB|
|Limitless calls||Within 14 countries||Within 32 countries||Withing 47 countries||Within 47 countries|
|Mobile and desktop apps|
|Audio & video conferencings||Up to 100 participants||Up to 100 participants||Up to 100 participants||Up to 100 participants|
|8x8 Analytics Essentials|
|Interactive voice response|
|Outbound dailing system||2,000 minutes|
|Analytics for customer experience|
|Survey after call|
Teliqo is a VoIP provider that supports small to medium-sized businesses in the UK with their business communication needs. Teliqo is a hosted telecoms provider that offers flexible and tailored telephony services. This company has three different packages: bronze, silver and gold packages.
|Price||Monthly per user||Monthly per user||Monthly per user|
|UK landlines 01,02,03||500||750||1,000|
|UK mobile 07||100||150||200|
|IVR (auto attendant)|
|Record and monitor your calls|
|Multiple workers can use single workstation|
Berry, headquartered in Salisbury, is an award-winning phone system company that provides business phone systems with a huge range of valuable features. They mainly focus on service and support by providing customised advice.
This VoIP provider offers iPECS cloud based systems, powered by Ericsson-LG, suiting businesses of all sizes.
iPECS cloud system allows you to collaborate and communicate through two different devices: UCE Mobile and UCE Desktop. With the UCE Mobile you can collaborate and stay in touch with colleagues while you are working on the go.
|Feature||UCE Mobile||UCE Desktop|
|Use integrated presence to see if your colleagues are available||Easy and intuitive||Ad-hoc|
|Conferencing||One to one||One to Many|
|Voicemail and voicemail to email|
|Music on hold|
|Share your screen|
|Inbound and outbound call centre|
|Monitor your communications through analytics, call reporting and scheduled reports|
|Record your calls|
|Monitor your live calls|
NFON, headquartered in Munich, is an active VoIP provider in 14 countries and has over 30,000 customers.
The cloud-based system offered by NFON is called Cloudya. You can do business from any place, on any device. It’s easy to set-up and there are no maintenance costs charged.
The pricing for Cloudya is a little bit different from other providers because your monthly costs would be based on your active extensions.
That means you would only pay for the extensions you use. NFON allows you to add or remove features based on your business communication needs.
|Payment||Based on monthly usage|
|Communication tools||Only one login, password and phone number|
|Installation||Plug & play|
|Platform||Any communication device, mobile-ready|
|Maintenance||Easy to maintain|
|Future-proof||Always up to date|
|Number of extensions||Up to 9 devices per extension|
|High Voice quality||Certified by The Technical Inspection Association|
This company calls itself ‘the home of digital technology’. Lily Comms is an award-winning service that provides its customers with the best tailored communications solutions. Lily Comms has two cloud-based phone system options: Lily Cloud and Lily Horizon.
The Lily Cloud phone system, suitable for all businesses, combines all the features from a traditional on-premise phone system and launches them through a cloud.
The Lily Horizon is the VoIP communications service specially designed for small and medium-sized businesses. Lily Horizon offers different fixed and mobile features which are all accessible through a web portal.
|Lily Cloud||Lily Horizon|
|Access to features whenever you want||Management of incoming and outgoing calls in a more efficient way|
|Easily add/remove users||Dedicated 24/7 service support|
|Flexibility: whenever your business changes, you can also change your features||Flexibility: whenever your business changes, you can also change your features|
|Handset with all features||Change from handset to access to core network whenever required|
|Web, PC and smartphone interface||Fixed and mobile integration|
|Reliable and resilient||Pricing tailored to your business needs|
|Improved connectivity||System always operates whenever there is a broadband connections|
|30 - 60% cost savings||Integration of mobile devices into VoIP network|
Sipgate is one of the largest VoIP providers in Germany. They mainly focus on technology and transparency and they have more than 15 years of VoIP experience. With Sipgate’s Cloud telephony service you can just use your own number. The telephony system offered by Sipgate is called Sipgate Basic.
With Sipgate Basic you only pay for the amount of usage and there is no minimum contract required. Sipgate has a lot of extra features you can add to your Sipgate Basic Package when desired.
|Feature||UK Call Package||EU Call Package||EU Plus|
|Price||£10||£ 15||£ 20|
|Call package within UK|
|Call package within EU||28 EU countries|
|Extra call package||8 non-EU countries|
Focus Group is an award-winning company mainly providing business telephone systems. This VoIP provider has over 300 employees and provides services to 10,000 businesses. The unified communication solution they offer is Horizon. Horizon can be used by any size of business.
|Easy to use interface|
|Record your own calls|
|Administrator interface with strong managing ability|
|Instant Group Calls|
|Record your calls|
|Diversion inhibitor: calls won’t be passed on and on|
|Forward your calls efficiently|
|Automatic call back|
|Do not disturb|
|One number anywhere|
Best VoIP Phone Brands
The best VoIP phone brands are Polycom, Cisco, Yealink and Fanvil.
Polycom is the international communications company that focuses on human connection and collaboration. No matter the provider you choose, Polycom will always be an excellent choice. Their phones are not only easy to use but also easy to deploy and maintain.
Polycom provides you with solutions that speed up productivity and enables unified communications on desktops worldwide. Polycom helps your employees move faster and to get down to work without losing any time. These IP Phones are suitable for every workspace.
Polycom also helps you to match the right VoIP product to your system business requirements.
Cisco, headquartered in California, is one of the most trusted brand names in the networking technology world. They offer small business communication solutions by presenting user-friendly, full-featured IP phones.
Cisco already has more than 200,000 collaborations with customers worldwide and more than 500 companies use Cisco collaboration solutions.
Yealink is a leading global provider of business communication and collaboration solutions. The Yealink VoIP phones are of high quality, affordable and highlight great solutions for both small and large businesses.
Yealink offers a number of different IP phones based on your requirements. It is definitely a great choice for businesses that need to bulk buy on a budget without having to give up on important features.
Its Conference Phone Series won the 2019 award for best VoIP Device by ITSPA (The Internet Telephony Services Providers’ Association).
Fanvil is a Chinese established VoIP desktop phone developer and manufacturer. They focus mainly on quality, style and value for money. They offer the X Series Enterprise IP phones.
X Series highlights leading voice quality and high resolution call display. Fanvil X Series also comply with bluetooth and wireless communication. In addition to that, other valuable functions are offered like hotspot.
This means that some phones are able to share the same number when they register on a server. Log in web management via mobile is another useful function. Users can simply log in to web management and change the settings from their IP Phone easily with their mobile phone by scanning a QR code.
Find Your VoIP Provider Today!
A lot of VoIP providers offer similar types of features, but with different functionalities. Go for the VoIP provider that offers all the features you need. It's important for a business to estimate their external and internal telephone system needs and choose a provider that fulfills those needs.
If you are interested in investing in a good VoIP provider for your business, all you have to do is fill in the contact form above. We will then offer you professional guidance through our decision-making process by providing you with up to four quotes from trusted suppliers in the UK. This service is completely free of charge and with no obligations whatsoever!