Traditional Business Phone Systems vs. VoIP Phone Systems
Since Alexander Graham Bell created the first phone in 1876, communication has become the lifeblood of business. While several communication methods have evolved throughout the years (emails, text messages and social media), a phone call is often still regarded as the best way to get your message across. Indeed, when communicating with customers, clients and employees, there are different types of office telephone systems that offer a consistent and reliable form of communication.
However, advanced technologies in the form of VoIP telephone systems have enabled companies to save a lot of money. Since traditional telephone systems play a vital role in companies by providing direct line to customers, suppliers and key business contracts, it is important to choose the right system. This short guide will help you decide which system to invest in by analysing the advantages and disadvantages of traditional telephone systems, and VoIP business phone systems
What Is a VoIP Phone System?
VoIP phone or IP phone systems use Voice over IP (Voice over Internet Protocol) technology, enabling you to receive and make telephone calls. This is done via the internet instead of the traditional public switched telephone network (PSTN), which traditional phone systems operate on.
Read more: Business VoIP Phones
Advantages of a Traditional Business Phone System
A traditional business telephone system helps minimise communication issues and maximises the comfort of business transactions. In fact, some people advise against switching completely over to a VoIP telephone system, as it can cost more and call quality is not always guaranteed, which can mean frustrating experiences for your customers. Experts say this can often result in presenting a picture of apathy to clients, who may believe that you care more about saving money (due to the lack of a land-line telephone) than delivering high quality service.
Advantages of a VoIP Phone System
On the other hand, while the traditional business phone system offers some advantages, its disadvantages are more apparent. In comparison to the VoIP business phone system, it is more expensive, more restrictive and more complicated. Indeed, the alternative VoIP business phone system provides an even more enhanced communication tool in business.
It enables companies to have a fully functional telephone service without needing to purchase system hardware, other than handsets. The system works through an internet connection instead of traditional phone lines. It can do anything the traditional phone system can offer, but VoIP business phone systems do it more efficiently, more cost-effectively and with less maintenance.
VoIP phone systems offer more features including voicemail, call waiting, call forwarding etc.
VoIP phone systems can be used to send and receive official papers, pictures and other business documents electronically
VoIP phone systems enable companies to calls almost anywhere in the world at a very minimal price
While some of its drawbacks include its proneness to viruses, worms and hackers, there are in reality minimal reports about these problems and more companies are moving towards utilising the VoIP phone system. It is constantly evolving and resulting in more effective and efficient business communication. VoIP phone systems are proving to be the preferred choice.