Hosted PBX Systems

Hosted PBX is the acronym for Hosted Private Branch Exchange. The Hosted PBX, also known as Virtual PBX, is a business telephone system provided as a hosted service by a telephone service provider. It is a fully-managed phone system that uses cloud-based technology to connect your business without heavy investment or maintenance costs.

Hosted PBX phone systems are suitable for all businesses from small to large scale companies. The phone system offers two primary options, and the possibility of expanding the number of users at any time. A hosted PBX system enables your business to stay connected at all times without investing in maintenance or taking up space on the company’s premises.

The hosted PBX involves the help of a telephone company, which is responsible for call routing, switching and managing all the equipment and software from its own location. This type of business telephone system can function over Public Switched Telephone Network (PSTN), over Internet (VoIP technology), or a combination of the two.

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There are two types of Hosted PBX Systems:

As the name suggests, it is a hosted system that is located off-premises of the company, and uses the Internet to route calls. A provider is responsible for maintaining and hosting the PBX system. Keeping the features of a traditional system and offering more advantages to your business.

The company still has full ownership of the system but the hosting company takes care of call routing, switching, and updating the telephone system.

A Hosted PBX will system typically have lower costs, since installing, maintaining, and upgrading hardware is made by an external company. Basic hosted PBX prices in the UK start from £25 per month.

The Hosted IP PBX system uses the advantage of the Internet to transmit calls and facilitate communication. IP communication is the technology that enables the use of Internet data for making calls. Also known as hosted VoIP PBX or Virtual PBX, this type of system brings together the PBX system and the advantages of VoIP technology.

The VoIP equipment, servers, and services are hosted by the VoIP provider. This manages calls and routes them to and from the subscriber’s existing telephone system. In this way, the user of this type of system does not have to invest in equipment and maintenance.

The hosted IP PBX system also takes advantage of Cloud technology for businesses. The Cloud keeps the information about frequent users, and facilitates the faster transmission of calls. It can recognise whether the call is made internally to another employee or externally to a customer.

Considering that hosted IP PBX does not require expenses for maintenance or software updates, in the UK the prices for the basic hosted VoIP PBX start at £6.99 per month.

The hosted versions of PBX systems bring many advantages to your business and communication plan.

It is a scalable phone system that allows you to add more lines whenever you need them. It adjusts according to your needs, and you don’t have to pay for what you do not use. Therefore, costs are low for setting and maintaining the phone system. It also helps you save money on international calls.

Hosted PBX systems are also very flexible as they use Internet data. This means you can access your PBX network and data from anywhere as long as you are connected to an Internet source. In addition, it is a compatible communication system, as it allows you to connect to other devices inside the company such as fax machines and modems. You only need to use different extensions and make your workplace more efficient.

Their user-friendly features let you easily forward calls to other numbers as well as email addresses. There are also features such as call hold, conference call and auto dial and information filter through Cloud data. You will always have updated features with a Hosted PBX system because it functions with the help of Internet. This enables you to keep up to date with new technological innovations.

A hosted PBX system has many useful features that help you create efficient communication within the company. Some of the most used are voicemail, automated greetings, conference call, calling logs, as well as 3-4 digit extension codes that help you connect to modems or fax machines. You can also forward or block calls and take advantage of the “find me-follow me” function when you need to route calls to another number outside the company.